{"id":30364,"date":"2022-10-18T16:24:57","date_gmt":"2022-10-18T21:24:57","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/ayuda\/"},"modified":"2025-11-03T14:24:32","modified_gmt":"2025-11-03T19:24:32","slug":"soporte","status":"publish","type":"page","link":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/","title":{"rendered":"Ayuda"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-00ff1643 wp-block-columns-is-layout-flex\" style=\"margin-bottom:var(--wp--preset--spacing--20)\">\n<div class=\"wp-block-column inner-hero support-hero small-hero has-cyan-bluish-gray-background-color has-background is-layout-constrained wp-container-core-column-is-layout-70b2d511 wp-block-column-is-layout-constrained\" style=\"padding-top:130px;padding-bottom:140px;flex-basis:100%\">\n<div class=\"wp-block-group hero-content is-layout-constrained wp-container-core-group-is-layout-4508630b wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\"><style>@media only screen and (max-width: 1200px) {.gb-69deb8941acb3{font-size: 48px!important;}}@media only screen and (max-width: 600px) {.gb-69deb8941acb3{line-height: 0.9!important;font-size: 32px!important;}}<\/style>\n<h1 class=\"gb-69deb8941acb3 wp-block-heading title has-background-color has-text-color\" id=\"h-support\" style=\"padding-top:5px;padding-right:0px;padding-bottom:5px;padding-left:0px;font-size:48px;font-style:normal;font-weight:600\">Ayuda<\/h1>\n\n\n\n<figure class=\"wp-block-image size-full img-wave-hero\"><img decoding=\"async\" width=\"238\" height=\"36\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/title-element.webp\" alt=\"Servicio de Ayuda al Cliente de Pogo\" class=\"wp-image-361\"\/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-d2da2050 wp-block-columns-is-layout-flex\" style=\"margin-bottom:0\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-f6f8c0cc wp-block-column-is-layout-constrained\"><style>@media only screen and (max-width: 1200px) {.gb-69deb89423f0b{font-size: 36px!important;}}@media only screen and (max-width: 600px) {.gb-69deb89423f0b{font-size: 26px!important;}}<\/style>\n<h2 class=\"gb-69deb89423f0b wp-block-heading has-text-align-center has-text-color\" id=\"h-customer-support-services\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:0;margin-left:0;font-size:36px;font-style:normal;font-weight:600;line-height:1.7\">Servicios de Atenci\u00f3n al Cliente<\/h2>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-dffaa47b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:var(--wp--preset--spacing--30);padding-bottom:0;padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\"><style>@media only screen and (max-width: 1200px) {.gb-69deb8942a452{font-size: 24px!important;}}@media only screen and (max-width: 600px) {.gb-69deb8942a452{font-size: 18px!important;}}<\/style>\n<h3 class=\"gb-69deb8942a452 wp-block-heading support-h3 has-text-color\" id=\"h-energy-assistance\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--50);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">Ayuda a la energ\u00eda<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">La Asistencia Energ\u00e9tica de Pogo Energy est\u00e1 aqu\u00ed para ayudarte a evitar la desconexi\u00f3n cuando no seas capaz de elevar el saldo de tu cuenta por encima de 0,01 $. Inf\u00f3rmate sobre nuestro plan de pago diferido (PPD) y c\u00f3mo te ayuda a mantener la luz cuando tu consumo de electricidad supera tu presupuesto. Ponte en contacto con Pogo para los Servicios de Asistencia Energ\u00e9tica si descubres que se ha retenido un interruptor en la direcci\u00f3n del servicio. Estamos aqu\u00ed para ayudarte a navegar por el proceso de retirada de una retenci\u00f3n de cambio o de retirada de un ESI-ID.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-889c8597204a0e74ffd3a97d5551477a\" style=\"color:#ffa01e\"><strong><a href=\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/asistencia-energetica\/\">Saber m\u00e1s  &gt;<\/a><\/strong><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--40)\"><style>@media only screen and (max-width: 1200px) {.gb-69deb89430937{font-size: 24px!important;}}@media only screen and (max-width: 600px) {.gb-69deb89430937{font-size: 18px!important;}}<\/style>\n<h3 class=\"gb-69deb89430937 wp-block-heading support-h3 has-text-color\" id=\"h-customer-support-and-help\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">Asistencia y ayuda al cliente<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">Si necesitas charlar sobre el prepago de electricidad con Pogo, Edison, nuestro agente virtual 24&#215;7, est\u00e1 disponible para ayudarte. Si te preguntas sobre los c\u00f3digos de texto cortos para mantenerte al d\u00eda con tu cuenta, encontrar\u00e1s una lista de referencia en nuestra P\u00e1gina de Ayuda. Tambi\u00e9n puedes obtener la informaci\u00f3n que necesitas para canjear tus perks de Pogo, cambiar la configuraci\u00f3n de tu cuenta o recuperar un PIN o c\u00f3digo de acceso olvidado. Estamos aqu\u00ed para ayudarte. Visita nuestra p\u00e1gina del servicio de Atenci\u00f3n al Cliente para encontrar la ayuda que necesitas.<\/p>\n\n\n\n<p class=\"has-text-color has-link-color wp-elements-c468ffbfce62bbbe4cd449385d575565\" style=\"color:#ff6acb\"><a href=\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/\"> <strong>Saber m\u00e1s  &gt;<\/strong><\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-a1e153c5 wp-block-columns-is-layout-flex\" style=\"margin-top:3rem;margin-bottom:3rem\">\n<div class=\"wp-block-column is-vertically-aligned-top is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-f2ca5b04 wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-buttons buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ef5ce59c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alignright is-style-fill\"><a class=\"wp-block-button__link has-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/my.dev-mkg.pogoenergy.com\/enroll\" style=\"border-radius:100px;background-color:#1427e6;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Inscr\u00edbete ahora<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button alignright is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color wp-element-button\" href=\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#chat\" style=\"border-radius:100px;color:#414145;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Convers\u00e1 con nosotros<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ayuda Servicios de Atenci\u00f3n al Cliente Ayuda a la energ\u00eda La Asistencia Energ\u00e9tica de Pogo Energy est\u00e1 aqu\u00ed para ayudarte a evitar la desconexi\u00f3n cuando no seas capaz de elevar el saldo de tu cuenta por encima de 0,01 $. Inf\u00f3rmate sobre nuestro plan de pago diferido (PPD) y c\u00f3mo te ayuda a mantener la [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":31541,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"search_visibility":[],"search_keywords":[],"class_list":["post-30364","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Atenci\u00f3n al cliente | Prepago de electricidad<\/title>\n<meta name=\"description\" content=\"Los servicios de atenci\u00f3n al cliente est\u00e1n disponibles cuando los necesitas. 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