{"id":30369,"date":"2022-10-19T12:41:48","date_gmt":"2022-10-19T17:41:48","guid":{"rendered":"https:\/\/stg-mkg.pogoenergy.com\/soporte\/ayuda\/"},"modified":"2026-02-03T11:57:08","modified_gmt":"2026-02-03T16:57:08","slug":"help","status":"publish","type":"page","link":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/","title":{"rendered":"Ayuda"},"content":{"rendered":"\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-68a942b4 wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-244aab75 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<h1 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-help\" style=\"color:#1427e6;font-size:48px;font-style:normal;font-weight:600\">Ayuda<\/h1>\n\n\n\n<div class=\"gcse-search\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-b99e2111 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:0;margin-bottom:0;background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull desktop-item is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-244aab75 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized capsule chat-open\"><a href=\"#chat-bot\"><img decoding=\"async\" width=\"104\" height=\"98\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/online-chat-icon-resize.webp\" alt=\"enlace-icono-chat-en-l&#xED;nea\" class=\"wp-image-29708\" style=\"object-fit:cover;width:89px;height:79px\"\/><\/a><\/figure>\n\n\n<style>@media only screen and (max-width: 1200px) {.gb-69d21d4808f0f{font-size: 20px!important;}}@media only screen and (max-width: 600px) {.gb-69d21d4808f0f{font-size: 1.125rem!important;}}<\/style>\n<h3 class=\"gb-69d21d4808f0f wp-block-heading has-text-align-center faq-link has-text-color\" id=\"h-online-chat-w-edison\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.1\"><a onclick=\"openChatBox();\" href=\"#chat-bot\">Chat en l\u00ednea (con Edison)<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized capsule\"><a href=\"#text-shortcuts\"><img decoding=\"async\" width=\"104\" height=\"104\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/text-message-shortcuts-icon-resize.webp\" alt=\"icono-acortadores-de-mensajes-de-texto\" class=\"wp-image-29705\" style=\"object-fit:cover;width:89px;height:79px\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center faq-link has-text-color\" id=\"h-text-message-shortcuts\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.1\"><a href=\"#text-shortcuts\">Atajos de mensajes de texto<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized capsule\"><a href=\"#outage-info\"><img decoding=\"async\" width=\"104\" height=\"92\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/outage-info-icon-resize.webp\" alt=\"contacto de informaci&#xF3;n sobre cortes\" class=\"wp-image-29707\" style=\"object-fit:cover;width:89px;height:79px\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center faq-link has-text-color\" id=\"h-outage-info\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.1\"><a href=\"#outage-info\">Informaci\u00f3n sobre la interrupci\u00f3n<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards-mobile is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<figure class=\"wp-block-image aligncenter size-full is-resized capsule\"><a href=\"#help-center\"><img decoding=\"async\" width=\"172\" height=\"134\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/help-center-icon.webp\" alt=\"help-center-icon\" class=\"wp-image-30729\" style=\"object-fit:cover;width:89px;height:79px\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center faq-link has-text-color\" id=\"h-help-center\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.1\"><a href=\"#help-center\">Centro de ayuda<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile mobile-item is-layout-flex wp-container-core-columns-is-layout-0111f410 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full capsule chat-open\"><a href=\"#chat-bot\"><img decoding=\"async\" width=\"104\" height=\"98\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/online-chat-icon-resize.webp\" alt=\"online-chat-edison-icon\" class=\"wp-image-29708\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><style>@media only screen and (max-width: 600px) {.gb-69d21d480f5fc{font-size: 18px!important;line-height: 1.5!important;}}<\/style>\n<h3 class=\"gb-69d21d480f5fc wp-block-heading has-text-align-left faq-link has-text-color\" id=\"h-online-chat-w-edison-0\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:0.2\"><a onclick=\"openChatBox();\" href=\"#chat-bot\">Chat en l\u00ednea (con Edison)<\/a><\/h3>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile mobile-item is-layout-flex wp-container-core-columns-is-layout-0111f410 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full capsule\"><a href=\"#text-shortcuts\"><img decoding=\"async\" width=\"104\" height=\"104\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/text-message-shortcuts-icon-resize.webp\" alt=\"icono de atajos de texto\" class=\"wp-image-29705\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><style>@media only screen and (max-width: 600px) {.gb-69d21d4812d31{font-size: 18px!important;line-height: 1.5!important;}}<\/style>\n<h3 class=\"gb-69d21d4812d31 wp-block-heading has-text-align-left faq-link has-text-color\" id=\"h-text-message-shortcuts-0\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:0.2\"><a href=\"#text-shortcuts\">Atajos de mensajes de texto<\/a><\/h3>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile mobile-item is-layout-flex wp-container-core-columns-is-layout-0111f410 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full capsule\"><a href=\"#outage-info\"><img decoding=\"async\" width=\"104\" height=\"92\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/11\/outage-info-icon-resize.webp\" alt=\"outage-info-icon\" class=\"wp-image-29707\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><style>@media only screen and (max-width: 600px) {.gb-69d21d4816f48{font-size: 18px!important;line-height: 1.5!important;}}<\/style>\n<h3 class=\"gb-69d21d4816f48 wp-block-heading has-text-align-left faq-link has-text-color\" id=\"h-outage-info-0\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:0.2\"><a href=\"#outage-info\">Informaci\u00f3n sobre la interrupci\u00f3n<\/a><\/h3>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile mobile-item is-layout-flex wp-container-core-columns-is-layout-0111f410 wp-block-columns-is-layout-flex\" style=\"padding-right:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\">\n<figure class=\"wp-block-image size-full capsule\"><a href=\"#help-center\"><img decoding=\"async\" width=\"172\" height=\"134\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/help-center-icon.webp\" alt=\"help-center-icon\" class=\"wp-image-30729\" style=\"object-fit:cover\"\/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:75%\"><style>@media only screen and (max-width: 600px) {.gb-69d21d481b173{font-size: 18px!important;line-height: 1.5!important;}}<\/style>\n<h3 class=\"gb-69d21d481b173 wp-block-heading has-text-align-left faq-link has-text-color\" id=\"h-help-center-0\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:0.2\"><a href=\"#help-center\">Centro de ayuda<\/a><\/h3>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-b99e2111 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:0;margin-bottom:0;background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-06663b6b wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-884ec52c wp-block-columns-is-layout-flex\" style=\"margin-top:0;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column is-vertically-aligned-center desktop-item is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:50%\">\n<figure class=\"wp-block-image size-large is-style-default image\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1024x683.webp\" alt=\"pogo-equipo-de-apoyo\" class=\"wp-image-30712\" srcset=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1024x683.webp 1024w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-300x200.webp 300w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-768x512.webp 768w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1536x1024.webp 1536w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-2048x1365.webp 2048w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-600x400.webp 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:2%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center mobile-center is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40);flex-basis:48%\">\n<h2 class=\"wp-block-heading has-text-align-left has-text-color\" id=\"chat\" style=\"color:#1427e6;margin-top:0;margin-right:0;margin-bottom:var(--wp--preset--spacing--20);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">\u00a1Hola! Soy Edison, tu agente de soporte virtual disponible las 24 horas, los 7 d\u00edas de la semana.<\/h2>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfNecesitas ayuda? Haga clic en el icono de chat en la esquina inferior derecha de cualquier p\u00e1gina para chatear con nuestro agente virtual, Edison, las 24 horas, los 7 d\u00edas de la semana. Escriba en ingl\u00e9s o espa\u00f1ol en la ventana de chat para cambiar de idioma. <br\/><br\/>Chatea con un humano en directo durante nuestro horario laboral:<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">Lunes \u2013 Viernes 8am \u2013 5pm CT<\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><\/p>\n\n\n\n<figure class=\"wp-block-image aligncenter size-large mobile-item\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1024x683.webp\" alt=\"pogo-ayuda-agente\" class=\"wp-image-30712\" srcset=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1024x683.webp 1024w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-300x200.webp 300w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-768x512.webp 768w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-1536x1024.webp 1536w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-2048x1365.webp 2048w, https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2023\/02\/chat-with-pogo-energy-image-600x400.webp 600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-94da2ee0 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading title has-text-color\" id=\"help-center\" style=\"color:#1427e6;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:36px;font-style:normal;font-weight:600\">Centro de ayuda<\/h2>\n\n\n\n<h2 class=\"wp-block-heading title has-text-color\" style=\"color:#1427e6;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:36px;font-style:normal;font-weight:600\">Mi cuenta<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1664490276324\"><strong class=\"schema-faq-question\">Cambiar PIN<\/strong> <p class=\"schema-faq-answer\">To change your PIN, first click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> and log in, then from the navigation menu select Account Information. Change the PIN in the PIN field and tap Submit. You\u2019ll know the change is complete when you see the \u201cUpdated Successfully\u201d message at the top of the page.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168071534\"><strong class=\"schema-faq-question\">\u00bfHas olvidado el PIN?<\/strong> <p class=\"schema-faq-answer\">To locate your PIN, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a>, then log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the Submit button.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168104300\"><strong class=\"schema-faq-question\">Necesitas una prueba de servicio<\/strong> <p class=\"schema-faq-answer\">For proof of service, click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, and from the navigation menu select Account Information. Take a screenshot of your service account details, including service address, start date, and service status.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168473325\"><strong class=\"schema-faq-question\">\u00bfQu\u00e9 son los perks de Pogo?<\/strong> <p class=\"schema-faq-answer\">Pogo customers are automatically enrolled in our Pogo Perks program for free.\u00a0 Each month, you\u2019ll earn 50 Pogo Points that you can redeem for savings on items you already buy. You can also save your Pogo Points. Once you have 300 Pogo Points, spin the <a href=\"https:\/\/dev-mkg.pogoenergy.com\/perks\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pogo Perks<\/strong><\/a> prize wheel to win an account credit or a gift card to places like Amazon, Walmart, or Target.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168499720\"><strong class=\"schema-faq-question\">Canjear ventajas<\/strong> <p class=\"schema-faq-answer\">Visite <a href=\"https:\/\/pogoperks.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">\n  <strong>perks de Pogo<\/strong>\n<\/a> e inicie sesi\u00f3n para canjear sus Pogo Points por ahorros en art\u00edculos que compra todos los d\u00edas. Gira la ruleta de premios de Pogo Perks para ganar una tarjeta regalo o cr\u00e9dito en tu cuenta una vez que hayas acumulado 300 Puntos.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168610107\"><strong class=\"schema-faq-question\">Actualizar correo electr\u00f3nico<\/strong> <p class=\"schema-faq-answer\">To update your email address, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new email address in the email field and click to save.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168785972\"><strong class=\"schema-faq-question\">Correo electr\u00f3nico del Servicio de Atenci\u00f3n al Cliente<\/strong> <p class=\"schema-faq-answer\">Pogo Energy\u2019s customer service email address is <a href=\"mailto:support@dev-mkg.pogoenergy.com\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.\u00a0 We\u2019ll reply to your request within 1-2 business days.\u00a0Tip: In your email, please include your PIN number (found in your Account). Sometimes, our responses end up in your Spam folder, so please check your spam folder if you do not see a response.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677168836394\"><strong class=\"schema-faq-question\">Actualizar tel\u00e9fono<\/strong> <p class=\"schema-faq-answer\">To update your phone number, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new phone number in the mobile phone field and click to save.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169037431\"><strong class=\"schema-faq-question\">Tel\u00e9fono de Atenci\u00f3n al Cliente<\/strong> <p class=\"schema-faq-answer\">Pogo Energy\u2019s customer service phone number is <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a>.\u00a0 For faster service, you can chat with a live agent online. Open a <a href=\"#chat-bot\">chat<\/a>, type your name (press enter), then type <strong>AGENT<\/strong>. You can also email us at <a href=\"mailto:support@dev-mkg.pogoenergy.com\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-b99e2111 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-94da2ee0 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading title has-text-color\" id=\"payments\" style=\"color:#1427e6;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:36px;font-style:normal;font-weight:600\">Pagos<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1664490276324\"><strong class=\"schema-faq-question\">Obtener c\u00f3digo de barras<\/strong> <p class=\"schema-faq-answer\">For a link to a barcode:<br\/>\u00b7  Open the online chat by clicking the conversation icon in the bottom right corner of this page. Type your name and press enter, then type <strong>BARCODE<\/strong>.\u00a0<br\/>\u00b7  Text the word <strong>BARCODE<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then click Recharge Now, and then tap the Learn More button.<br\/>\u00b7\u00a0 Call 888.794.6669 and select option 3, and then option 2 to request a text message with a link to your barcode.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169286503\"><strong class=\"schema-faq-question\">Ubicaciones de efectivo<\/strong> <p class=\"schema-faq-answer\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">To find a cash location near your home, visit\u00a0<a href=\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\" target=\"_blank\"><strong>Pogo Cash Locations<\/strong><\/a>\u00a0and enter your address or ZIP code, <\/span>or view the map to find a cash payment location near you.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169320489\"><strong class=\"schema-faq-question\">Recarga en efectivo<\/strong> <p class=\"schema-faq-answer\">\u00b7 Cash payment locations require either a barcode or your Pogo Energy account number.<br\/>\u00b7  Search <a href=\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pogo Cash Location<\/strong><\/a> to find a cash payment location near you.<br\/>\u00b7  Text <strong>BARCODE<\/strong> to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.<br\/>\u00b7  Open an online chat with us in the bottom right corner of this page, enter your name and press Enter, then type<strong> BARCODE<\/strong> to receive a link to the barcode associated with your Pogo account.<br\/>\u00b7  Click <strong><a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\">My Account<\/a> <\/strong>to log in, then select Recharge Now, then click Learn More.<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in and view your account number on the dashboard.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169500996\"><strong class=\"schema-faq-question\">Recarga de tel\u00e9fono<\/strong> <p class=\"schema-faq-answer\">Para recargar su cuenta por tel\u00e9fono, llame al <a href=\"tel:8887646669\">\n  <strong>888.764.6669<\/strong>\n<\/a> y seleccione la opci\u00f3n 3.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169459057\"><strong class=\"schema-faq-question\">Recarga en l\u00ednea<\/strong> <p class=\"schema-faq-answer\">To recharge your account online:<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> and log in, then select Recharge Now.<br\/>\u00b7  Use Express Pay to <strong><a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/recharge\" target=\"_blank\" rel=\"noreferrer noopener\">recharge<\/a> <\/strong>your account. First, enter the mobile phone number or email associated with your Pogo Energy account, then click <strong>Next<\/strong> to enter your credit card information.<\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-b99e2111 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<hr class=\"wp-block-separator has-text-color has-alpha-channel-opacity has-background is-style-wide\" style=\"margin-top:var(--wp--preset--spacing--40);margin-bottom:var(--wp--preset--spacing--40);background-color:#9fafb87a;color:#9fafb87a\"\/>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-not-stacked-on-mobile is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-94da2ee0 wp-block-column-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--50);padding-bottom:0;padding-left:var(--wp--preset--spacing--50)\">\n<h2 class=\"wp-block-heading title has-text-color\" style=\"color:#1427e6;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:36px;font-style:normal;font-weight:600\">Plan de pago diferido<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1664490276324\"><strong class=\"schema-faq-question\">Equilibrio DPP<\/strong> <p class=\"schema-faq-answer\">To know your current DPP balance:<br\/>\u00b7  Open the online chat in the bottom right corner, type your name (press enter), and type <strong>BAL<\/strong>.<br\/>\u00b7\u00a0\u00a0Text <strong>BAL<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7\u00a0\u00a0Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in and select DPP History to see your recent DPP activity.<br\/>\u00b7\u00a0 Call <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a>, then select option 2.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677169951657\"><strong class=\"schema-faq-question\">Consigue un DPP<\/strong> <p class=\"schema-faq-answer\">\u00b7 Abra el chat en l\u00ednea en la esquina inferior derecha, escriba su nombre (pulse Intro) y escriba <strong>DPP<\/strong>.<br\/>\u00b7 Env\u00ede un mensaje de texto con <strong>DPP<\/strong> al 24197 desde el n\u00famero de tel\u00e9fono asociado con su cuenta.<br\/>\u00b7 Llame al <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a> opci\u00f3n 4, luego seleccione la opci\u00f3n 1.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677170001686\"><strong class=\"schema-faq-question\">Liquidar un DPP o amortizar un DPP<\/strong> <p class=\"schema-faq-answer\">Para cambiar el porcentaje de su recarga que se aplica al saldo de su DPP, llame al <a href=\"tel:8887646669\">888.764.6669<\/a> y seleccione la opci\u00f3n <strong>4<\/strong>, luego la opci\u00f3n <strong>2<\/strong>. El porcentaje debe introducirse como un n\u00famero entero y debe estar entre el 20% y el 100%. <br\/><strong>NOTA:<\/strong> Cualquier cambio realizado en el porcentaje se mantendr\u00e1 para todas las recargas futuras o hasta que se vuelva a cambiar el porcentaje.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677170045521\"><strong class=\"schema-faq-question\">Eliminar una retenci\u00f3n de interruptor<\/strong> <p class=\"schema-faq-answer\"><span style=\"box-sizing: border-box; margin: 0px; padding: 0px;\">Para actualizar el porcentaje de su pago que se aplica al saldo de su Plan de Pago Diferido (DPP) al 100%, llame al <a href=\"\" target=\"_blank\"><strong>888.764.6669,<\/strong><\/a> seleccione la opci\u00f3n 4, luego la opci\u00f3n 2.<\/span> Una vez que se realice un pago que sea mayor o igual que el saldo actual del DPP en su cuenta, el 100% del pago se aplicar\u00e1 al saldo del DPP. En cuanto el saldo del DPP est\u00e9 pagado en su totalidad, enviaremos autom\u00e1ticamente una solicitud a la TDU para que elimine la retenci\u00f3n de cambio de tu direcci\u00f3n, lo que suele tardar entre 2 y 5 horas. Gracias por tu paciencia mientras la TDU elimina la retenci\u00f3n del interruptor.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677170085454\"><strong class=\"schema-faq-question\">\u00bfPor qu\u00e9 hay un Interruptor Retenido?<\/strong> <p class=\"schema-faq-answer\">Cuando estableces un Plan de pago diferido (PPD) con nosotros, se a\u00f1ade una retenci\u00f3n de cambio a las ubicaciones de servicio activas en tu cuenta de Pogo Energy.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1677170143302\"><strong class=\"schema-faq-question\">\u00bfQu\u00e9 es una Retenci\u00f3n por Cambio?<\/strong> <p class=\"schema-faq-answer\">Una retenci\u00f3n de cambio significa que no se te permite cambiar a otro proveedor de servicios de electricidad hasta que tu plan de pago diferido (DPP) haya sido reembolsado a Pogo Energy en su totalidad.  <\/p> <\/div> <\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-f6f8c0cc wp-block-column-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"text-shortcuts\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--50);margin-right:0;margin-bottom:var(--wp--preset--spacing--50);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Env\u00edanos un SMS para obtener informaci\u00f3n instant\u00e1nea sobre tu cuenta<\/h2>\n\n\n\n<p class=\"has-text-align-center has-text-color\" style=\"color:#414145;font-size:16px\">Responda a su mensaje de texto diario de Pogo Energy, o env\u00ede un mensaje de texto al <strong>24197<\/strong>, con una de estas palabras clave<br\/>para recibir asistencia en tiempo real o informaci\u00f3n de la cuenta.<\/p>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/bal-icon.webp\" alt=\"cuenta-balance\" class=\"wp-image-28727\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-bal\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">BAL<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfNo est\u00e1s seguro de cu\u00e1nto hay en tu saldo de servicio? Env\u00eda un mensaje de texto <strong>a BAL<\/strong> y te enviaremos el saldo actual de tu cuenta de servicio Pogo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/barcode-icon.webp\" alt=\"c&#xF3;digo de barras de pago en efectivo\" class=\"wp-image-28728\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-barcode\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">C\u00d3DIGO DE BARRAS<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">Env\u00eda <strong>BARCODE<\/strong> para obtener tu c\u00f3digo de barras y pagarlo en efectivo. Para tu informaci\u00f3n, los c\u00f3digos de barras se actualizan peri\u00f3dicamente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"74\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/dpp-icon.webp\" alt=\"dpp-informaci&#xF3;n\" class=\"wp-image-28729\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-dpp\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">DPP<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfNecesitas ayuda? S\u00f3lo tienes que enviar un mensaje de texto <strong>DPP<\/strong> para solicitar un plan de pago diferido con nosotros. No hay comisiones, ni intereses, ni verificaci\u00f3n de cr\u00e9dito.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"84\" height=\"59\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/last-icon.webp\" alt=\"cu&#xE1;nta-recarga\" class=\"wp-image-28718\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-last\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">\u00daLTIMO<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfNo recuerdas el importe de tu \u00faltima recarga? Env\u00eda el texto <strong>\u00daLTIMO<\/strong> para obtener el importe m\u00e1s reciente recargado en tu cuenta Pogo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"81\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/recharge-icon.webp\" alt=\"recarga-cuenta-online\" class=\"wp-image-28721\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-recharge\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">RECARGA<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfListo para recargar tu cuenta Pogo? Env\u00eda un mensaje de texto <strong>RECARGA<\/strong> y te enviaremos enlaces e informaci\u00f3n para ayudarte a recargar tu cuenta.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"80\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/outage-icon.webp\" alt=\"informe-corte-de-corriente\" class=\"wp-image-28720\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-outage\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">DESCONEXI\u00d3N<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00a1Oh, no! En caso de corte de corriente, env\u00eda un mensaje de texto <strong>OUTAGE <\/strong>para obtener informaci\u00f3n sobre c\u00f3mo informar de un corte de corriente a tu TDU.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"81\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/move-icon.webp\" alt=\"preguntas-sobre-la-movilidad-el&#xE9;ctrica\" class=\"wp-image-28719\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-move\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">MOVER<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfTe mudas pronto? \u00a1Env\u00eda un mensaje de texto a <strong>MUDANZA<\/strong> para saber c\u00f3mo llevarte a Pogo contigo cuando te mudes a tu nueva casa!<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"84\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/redeem-icon.webp\" alt=\"ayuda-de-pogo-energ&#xED;a\" class=\"wp-image-28722\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-help-0\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">AYUDA<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfNecesitas ayuda pero no sabes c\u00f3mo ponerte en contacto con nosotros? Env\u00eda <strong>AYUDA<\/strong> para obtener un enlace para contactar con Pogo r\u00e1pidamente.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"84\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/rewards-icon.webp\" alt=\"programa de perks de Pogo\" class=\"wp-image-28723\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-perks\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">PERMISOS<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">Env\u00eda <strong>PERKS<\/strong> para conocer el Programa de perks de Pogo. Adem\u00e1s, \u00a1tus Puntos Perks de Pogo nunca caducan!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"84\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/start-icon-edison.webp\" alt=\"reg&#xED;strate-con-pogo-energ&#xED;a\" class=\"wp-image-28724\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-start\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">COMENZAR<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfQuieres estar al tanto? Al enviar <strong>START<\/strong> al <strong>24197<\/strong>, te suscribes a todos los mensajes de Pogo Energy por SMS.*<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"81\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/stop-icon.webp\" alt=\"dejar de recibir texto\" class=\"wp-image-28725\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-stop\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">STOP<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfQuieres salir del bucle? S\u00f3lo tienes que enviar <strong>STOP<\/strong> para darte de baja de todos los mensajes de Pogo Energy enviados por SMS.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"74\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/switch-hold-icon.webp\" alt=\"conmutador-hold-informaci&#xF3;n\" class=\"wp-image-28726\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-switch-hold\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">INTERRUPTOR MANTENER<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfQu\u00e9 %&amp;$* es una retenci\u00f3n de interruptor? Escribe RETENCI\u00d3N DE <strong>INTERRUPTOR<\/strong> para obtener todos los detalles sobre las retenciones de interruptor y qu\u00e9 hacer si tienes una.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"84\" height=\"67\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/info-icon.webp\" alt=\"pogo-ayuda-texto\" class=\"wp-image-28717\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-assist\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">ASISTIR<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfTienes alguna pregunta sobre qu\u00e9 atajo de teclado de texto utilizar? Texto <strong>ASSIST<\/strong> para obtener una lista de nuestros atajos de teclado de texto Pogo.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"81\" height=\"69\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/10\/holiday-icon.webp\" alt=\"pogo-energ&#xED;a-horas-vacaciones\" class=\"wp-image-28716\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-holiday\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600;line-height:1.5\">VACACIONES<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\">\u00bfQu\u00e9 d\u00edas festivos est\u00e1 cerrado Pogo y\/o tu TDU? Env\u00eda un mensaje de texto a <strong>HOLIDAY<\/strong> para ver una lista de los d\u00edas festivos en los que Pogo y\/o tu TDU est\u00e1n cerrados o tienen horario limitado.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column desktop-item is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-7466b548 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-column is-layout-constrained wp-container-core-column-is-layout-f6f8c0cc wp-block-column-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"outage-info\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--50);margin-right:0;margin-bottom:var(--wp--preset--spacing--50);margin-left:0;font-size:36px;font-style:normal;font-weight:600\">Informa de los cortes de corriente a tu empresa local de servicios de transmisi\u00f3n y distribuci\u00f3n (TDU)<br\/><br\/><\/h2>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"oncor-power-outage-contact\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-oncor\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">Oncor<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"tel:888-313-4747\">888-313-4747<\/a><\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"https:\/\/www.oncor.com\/content\/dam\/oncorwww\/documents\/partners\/rep\/Load%20Shed%20Information.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Procedimiento de desconexi\u00f3n de Oncor<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/stormcenter.oncor.com\/external\/default.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Informaci\u00f3n &gt;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"aep-norte-contacto\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-aep-north\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">AEP Norte<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"tel:866-223-8508\">866-223-8508<\/a><\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"https:\/\/www.aeptexas.com\/outages\/load-shed-information\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.aeptexas.com\/outages\/load-shed-information\">Procedimiento de desconexi\u00f3n AEP North <\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outagemap.aeptexas.com.s3.amazonaws.com\/external\/default.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Informaci\u00f3n &gt;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"centerpoint-energ&#xED;a-contacto\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-centerpoint\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">CenterPoint<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"tel:800-332-7143\">800-332-7143<\/a><\/p>\n\n\n\n<p style=\"font-size:16px\"><a href=\"https:\/\/www.centerpointenergy.com\/en-us\/Documents\/CEHE-Load-Shed-Document.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Procedimiento de deslastre de cargas en el punto central<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/gis.centerpointenergy.com\/outagetracker\/?WT.ac=OC_Image_Callout\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Informaci\u00f3n &gt;<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-top is-layout-constrained wp-container-core-column-is-layout-b708b9da wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-d7d455e7 wp-block-columns-is-layout-flex\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0\">\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"tnmp-contacto\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-tnmp\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">TNMP<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"tel:888-866-7456\">888-866-7456<\/a><\/p>\n\n\n\n<p style=\"font-size:16px\"><a href=\"https:\/\/www.tnmp.com\/sites\/default\/files\/2021-12\/tnmp-rep-load-shedding.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Procedimiento de desconexi\u00f3n del TNMP<\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/www.tnmp.com\/customers\/power-outages-hazards\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Informaci\u00f3n &gt;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"aep-central-contacto\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-aep-central\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">AEP Central<\/h3>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"tel:866-223-8508\">866-223-8508<\/a><\/p>\n\n\n\n<p class=\"has-text-color\" style=\"color:#414145;font-size:16px\"><a href=\"https:\/\/www.aeptexas.com\/outages\/load-shed-information\" target=\"_blank\" rel=\"noreferrer noopener\">Procedimiento de desconexi\u00f3n AEP North <\/a><\/p>\n\n\n\n<p><a href=\"https:\/\/outagemap.aeptexas.com.s3.amazonaws.com\/external\/default.html\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Informaci\u00f3n &gt;<\/a><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column cards cards-mobile has-background-background-color has-background is-layout-flow wp-block-column-is-layout-flow\" style=\"border-style:none;border-width:0px;padding-top:var(--wp--preset--spacing--50);padding-right:var(--wp--preset--spacing--50);padding-bottom:var(--wp--preset--spacing--50);padding-left:var(--wp--preset--spacing--50)\">\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" width=\"86\" height=\"66\" src=\"https:\/\/dev-mkg.pogoenergy.com\/wp-content\/uploads\/2022\/09\/Same-day-power-Icon.webp\" alt=\"pogos-tdu-faq\" class=\"wp-image-359\"\/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-text-color\" id=\"h-pogo-s-tdu-faq\" style=\"color:#1427e6;margin-top:var(--wp--preset--spacing--40);margin-right:0;margin-bottom:0;margin-left:0;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;font-size:24px;font-style:normal;font-weight:600\">Preguntas frecuentes sobre TDU de Pogo<\/h3>\n\n\n\n<p><a href=\"https:\/\/dev-mkg.pogoenergy.com\/es\/faqs\/\">Ir a las FAQ de TDU  &gt;<\/a><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-a1e153c5 wp-block-columns-is-layout-flex\" style=\"margin-top:3rem;margin-bottom:3rem\">\n<div class=\"wp-block-column is-vertically-aligned-top is-content-justification-center is-layout-constrained wp-container-core-column-is-layout-f2ca5b04 wp-block-column-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--30);padding-right:var(--wp--preset--spacing--30);padding-bottom:var(--wp--preset--spacing--30);padding-left:var(--wp--preset--spacing--30)\">\n<div class=\"wp-block-buttons buttons is-horizontal is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-ef5ce59c wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button alignright is-style-fill\"><a class=\"wp-block-button__link has-background-color has-text-color has-background wp-element-button\" href=\"https:\/\/my.dev-mkg.pogoenergy.com\/enroll\" style=\"border-radius:100px;background-color:#1427e6;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Inscr\u00edbete ahora<\/strong><\/a><\/div>\n\n\n\n<div class=\"wp-block-button alignright is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-text-color wp-element-button\" href=\"https:\/\/dev-mkg.pogoenergy.com\/support\/help\/#chat\" style=\"border-radius:100px;color:#414145;padding-top:var(--wp--preset--spacing--40);padding-right:var(--wp--preset--spacing--70);padding-bottom:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--70)\"><strong>Convers\u00e1 con nosotros<\/strong><\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<p>*Message and data rates may apply. Please\u00a0<strong><a href=\"https:\/\/dev-mkg.pogoenergy.com\/myaccount\">login<\/a>\u00a0<\/strong>to your account to change your communication preferences to email only if you no longer wish to receive required messages from Pogo via text message. We send daily account updates as well as other required information (like DPP confirmation information) via your preferred communication method. Reply <strong>HELP<\/strong> to text messages for account assistance. Reply <strong>STOP<\/strong> to text messages to stop receiving marketing messages via text message. If you have text messaging selected as a preferred communication method in your account, you may still receive text messages from Pogo as required by law. Please see our\u00a0<strong><a href=\"https:\/\/dev-mkg.pogoenergy.com\/legal\">Terms of Service<\/a>\u00a0<\/strong>and our\u00a0<strong><a href=\"https:\/\/dev-mkg.pogoenergy.com\/legal-privacy\/\">Privacy Policy<\/a><\/strong>\u00a0for more information.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ayuda Chat en l\u00ednea (con Edison) Atajos de mensajes de texto Informaci\u00f3n sobre la interrupci\u00f3n Centro de ayuda Chat en l\u00ednea (con Edison) Atajos de mensajes de texto Informaci\u00f3n sobre la interrupci\u00f3n Centro de ayuda \u00a1Hola! Soy Edison, tu agente de soporte virtual disponible las 24 horas, los 7 d\u00edas de la semana. \u00bfNecesitas ayuda? [&hellip;]<\/p>\n","protected":false},"author":11,"featured_media":31541,"parent":30364,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"custom_body_class":"","footnotes":""},"search_visibility":[104],"search_keywords":[],"class_list":["post-30369","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Servicios de ayuda | Soporte | Pogo Energy<\/title>\n<meta name=\"description\" content=\"Pogo Energy est\u00e1 aqu\u00ed para proporcionarte ayuda y asistencia cuando lo necesites. 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We are on a mission to make it easy to get the lights turned on with no credit checks, no deposits, and our same-day power-on guarantee when you sign up before 6 p.m. Leave the BS (bill shock) behind and start saving money and the world with pay-as-you-go electricity from Pogo Energy.\",\"legalName\":\"Pogo Energy LLC\",\"foundingDate\":\"2017-03-13\",\"numberOfEmployees\":{\"@type\":\"QuantitativeValue\",\"minValue\":\"11\",\"maxValue\":\"50\"},\"address\":{\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#local-main-place-address\"},\"telephone\":[\"888-764-6669\"],\"openingHoursSpecification\":[],\"email\":\"support@dev-mkg.pogoenergy.com\",\"areaServed\":\"Texas\",\"priceRange\":\"$\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"position\":1,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"name\":\"Cambiar PIN\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To change your PIN, first click on <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> and log in, then from the navigation menu select Account Information. Change the PIN in the PIN field and tap Submit. You\u2019ll know the change is complete when you see the \u201cUpdated Successfully\u201d message at the top of the page.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168071534\",\"position\":2,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168071534\",\"name\":\"\u00bfHas olvidado el PIN?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To locate your PIN, click on <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a>, then log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the Submit button.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168104300\",\"position\":3,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168104300\",\"name\":\"Necesitas una prueba de servicio\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For proof of service, click <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in, and from the navigation menu select Account Information. Take a screenshot of your service account details, including service address, start date, and service status.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168473325\",\"position\":4,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168473325\",\"name\":\"\u00bfQu\u00e9 son los perks de Pogo?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pogo customers are automatically enrolled in our Pogo Perks program for free.\u00a0 Each month, you\u2019ll earn 50 Pogo Points that you can redeem for savings on items you already buy. You can also save your Pogo Points. Once you have 300 Pogo Points, spin the <a href=\\\"https:\/\/dev-mkg.pogoenergy.com\/perks\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>Pogo Perks<\/strong><\/a> prize wheel to win an account credit or a gift card to places like Amazon, Walmart, or Target.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168499720\",\"position\":5,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168499720\",\"name\":\"Canjear ventajas\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Visite <a href=\\\"https:\/\/pogoperks.com\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">\\n  <strong>perks de Pogo<\/strong>\\n<\/a> e inicie sesi\u00f3n para canjear sus Pogo Points por ahorros en art\u00edculos que compra todos los d\u00edas. Gira la ruleta de premios de Pogo Perks para ganar una tarjeta regalo o cr\u00e9dito en tu cuenta una vez que hayas acumulado 300 Puntos.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168610107\",\"position\":6,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168610107\",\"name\":\"Actualizar correo electr\u00f3nico\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To update your email address, click on <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new email address in the email field and click to save.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168785972\",\"position\":7,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168785972\",\"name\":\"Correo electr\u00f3nico del Servicio de Atenci\u00f3n al Cliente\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pogo Energy\u2019s customer service email address is <a href=\\\"mailto:support@dev-mkg.pogoenergy.com\\\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.\u00a0 We\u2019ll reply to your request within 1-2 business days.\u00a0Tip: In your email, please include your PIN number (found in your Account). Sometimes, our responses end up in your Spam folder, so please check your spam folder if you do not see a response.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168836394\",\"position\":8,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168836394\",\"name\":\"Actualizar tel\u00e9fono\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To update your phone number, click on <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new phone number in the mobile phone field and click to save.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169037431\",\"position\":9,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169037431\",\"name\":\"Tel\u00e9fono de Atenci\u00f3n al Cliente\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Pogo Energy\u2019s customer service phone number is <a href=\\\"tel:8887646669\\\"><strong>888.764.6669<\/strong><\/a>.\u00a0 For faster service, you can chat with a live agent online. Open a <a href=\\\"#chat-bot\\\">chat<\/a>, type your name (press enter), then type <strong>AGENT<\/strong>. You can also email us at <a href=\\\"mailto:support@dev-mkg.pogoenergy.com\\\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"position\":10,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"name\":\"Obtener c\u00f3digo de barras\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For a link to a barcode:<br\/>\u00b7  Open the online chat by clicking the conversation icon in the bottom right corner of this page. Type your name and press enter, then type <strong>BARCODE<\/strong>.\u00a0<br\/>\u00b7  Text the word <strong>BARCODE<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7  Click <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in, then click Recharge Now, and then tap the Learn More button.<br\/>\u00b7\u00a0 Call 888.794.6669 and select option 3, and then option 2 to request a text message with a link to your barcode.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169286503\",\"position\":11,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169286503\",\"name\":\"Ubicaciones de efectivo\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To find a cash location near your home, visit\u00a0<a href=\\\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\\\" target=\\\"_blank\\\"><strong>Pogo Cash Locations<\/strong><\/a>\u00a0and enter your address or ZIP code, or view the map to find a cash payment location near you.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169320489\",\"position\":12,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169320489\",\"name\":\"Recarga en efectivo\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u00b7 Cash payment locations require either a barcode or your Pogo Energy account number.<br\/>\u00b7  Search <a href=\\\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>Pogo Cash Location<\/strong><\/a> to find a cash payment location near you.<br\/>\u00b7  Text <strong>BARCODE<\/strong> to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.<br\/>\u00b7  Open an online chat with us in the bottom right corner of this page, enter your name and press Enter, then type<strong> BARCODE<\/strong> to receive a link to the barcode associated with your Pogo account.<br\/>\u00b7  Click <strong><a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">My Account<\/a> <\/strong>to log in, then select Recharge Now, then click Learn More.<br\/>\u00b7  Click <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in and view your account number on the dashboard.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169500996\",\"position\":13,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169500996\",\"name\":\"Recarga de tel\u00e9fono\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Para recargar su cuenta por tel\u00e9fono, llame al <a href=\\\"tel:8887646669\\\">\\n  <strong>888.764.6669<\/strong>\\n<\/a> y seleccione la opci\u00f3n 3.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169459057\",\"position\":14,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169459057\",\"name\":\"Recarga en l\u00ednea\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To recharge your account online:<br\/>\u00b7  Click <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> and log in, then select Recharge Now.<br\/>\u00b7  Use Express Pay to <strong><a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/recharge\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\">recharge<\/a> <\/strong>your account. First, enter the mobile phone number or email associated with your Pogo Energy account, then click <strong>Next<\/strong> to enter your credit card information.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"position\":15,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324\",\"name\":\"Equilibrio DPP\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To know your current DPP balance:<br\/>\u00b7  Open the online chat in the bottom right corner, type your name (press enter), and type <strong>BAL<\/strong>.<br\/>\u00b7\u00a0\u00a0Text <strong>BAL<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7\u00a0\u00a0Click <a href=\\\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><strong>My Account<\/strong><\/a> to log in and select DPP History to see your recent DPP activity.<br\/>\u00b7\u00a0 Call <a href=\\\"tel:8887646669\\\"><strong>888.764.6669<\/strong><\/a>, then select option 2.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169951657\",\"position\":16,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169951657\",\"name\":\"Consigue un DPP\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"\u00b7 Abra el chat en l\u00ednea en la esquina inferior derecha, escriba su nombre (pulse Intro) y escriba <strong>DPP<\/strong>.<br>\u00b7 Env\u00ede un mensaje de texto con <strong>DPP<\/strong> al 24197 desde el n\u00famero de tel\u00e9fono asociado con su cuenta.<br>\u00b7 Llame al <a href=\\\"tel:8887646669\\\"><strong>888.764.6669<\/strong><\/a> opci\u00f3n 4, luego seleccione la opci\u00f3n 1.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170001686\",\"position\":17,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170001686\",\"name\":\"Liquidar un DPP o amortizar un DPP\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Para cambiar el porcentaje de su recarga que se aplica al saldo de su DPP, llame al <a href=\\\"tel:8887646669\\\">888.764.6669<\/a> y seleccione la opci\u00f3n <strong>4<\/strong>, luego la opci\u00f3n <strong>2<\/strong>. El porcentaje debe introducirse como un n\u00famero entero y debe estar entre el 20% y el 100%. <br><strong>NOTA:<\/strong> Cualquier cambio realizado en el porcentaje se mantendr\u00e1 para todas las recargas futuras o hasta que se vuelva a cambiar el porcentaje.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170045521\",\"position\":18,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170045521\",\"name\":\"Eliminar una retenci\u00f3n de interruptor\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Para actualizar el porcentaje de su pago que se aplica al saldo de su Plan de Pago Diferido (DPP) al 100%, llame al <a href=\\\"\\\" target=\\\"_blank\\\"><strong>888.764.6669,<\/strong><\/a> seleccione la opci\u00f3n 4, luego la opci\u00f3n 2. Una vez que se realice un pago que sea mayor o igual que el saldo actual del DPP en su cuenta, el 100% del pago se aplicar\u00e1 al saldo del DPP. En cuanto el saldo del DPP est\u00e9 pagado en su totalidad, enviaremos autom\u00e1ticamente una solicitud a la TDU para que elimine la retenci\u00f3n de cambio de tu direcci\u00f3n, lo que suele tardar entre 2 y 5 horas. Gracias por tu paciencia mientras la TDU elimina la retenci\u00f3n del interruptor.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170085454\",\"position\":19,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170085454\",\"name\":\"\u00bfPor qu\u00e9 hay un Interruptor Retenido?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Cuando estableces un Plan de pago diferido (PPD) con nosotros, se a\u00f1ade una retenci\u00f3n de cambio a las ubicaciones de servicio activas en tu cuenta de Pogo Energy.\",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170143302\",\"position\":20,\"url\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170143302\",\"name\":\"\u00bfQu\u00e9 es una Retenci\u00f3n por Cambio?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Una retenci\u00f3n de cambio significa que no se te permite cambiar a otro proveedor de servicios de electricidad hasta que tu plan de pago diferido (DPP) haya sido reembolsado a Pogo Energy en su totalidad.  \",\"inLanguage\":\"es\"},\"inLanguage\":\"es\"},{\"@type\":\"PostalAddress\",\"@id\":\"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#local-main-place-address\",\"streetAddress\":\"P.O. 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We are on a mission to make it easy to get the lights turned on with no credit checks, no deposits, and our same-day power-on guarantee when you sign up before 6 p.m. Leave the BS (bill shock) behind and start saving money and the world with pay-as-you-go electricity from Pogo Energy.","legalName":"Pogo Energy LLC","foundingDate":"2017-03-13","numberOfEmployees":{"@type":"QuantitativeValue","minValue":"11","maxValue":"50"},"address":{"@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#local-main-place-address"},"telephone":["888-764-6669"],"openingHoursSpecification":[],"email":"support@dev-mkg.pogoenergy.com","areaServed":"Texas","priceRange":"$"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","position":1,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","name":"Cambiar PIN","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To change your PIN, first click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> and log in, then from the navigation menu select Account Information. Change the PIN in the PIN field and tap Submit. You\u2019ll know the change is complete when you see the \u201cUpdated Successfully\u201d message at the top of the page.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168071534","position":2,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168071534","name":"\u00bfHas olvidado el PIN?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To locate your PIN, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a>, then log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the Submit button.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168104300","position":3,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168104300","name":"Necesitas una prueba de servicio","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For proof of service, click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, and from the navigation menu select Account Information. Take a screenshot of your service account details, including service address, start date, and service status.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168473325","position":4,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168473325","name":"\u00bfQu\u00e9 son los perks de Pogo?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pogo customers are automatically enrolled in our Pogo Perks program for free.\u00a0 Each month, you\u2019ll earn 50 Pogo Points that you can redeem for savings on items you already buy. You can also save your Pogo Points. Once you have 300 Pogo Points, spin the <a href=\"https:\/\/dev-mkg.pogoenergy.com\/perks\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pogo Perks<\/strong><\/a> prize wheel to win an account credit or a gift card to places like Amazon, Walmart, or Target.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168499720","position":5,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168499720","name":"Canjear ventajas","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Visite <a href=\"https:\/\/pogoperks.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">\n  <strong>perks de Pogo<\/strong>\n<\/a> e inicie sesi\u00f3n para canjear sus Pogo Points por ahorros en art\u00edculos que compra todos los d\u00edas. Gira la ruleta de premios de Pogo Perks para ganar una tarjeta regalo o cr\u00e9dito en tu cuenta una vez que hayas acumulado 300 Puntos.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168610107","position":6,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168610107","name":"Actualizar correo electr\u00f3nico","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To update your email address, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new email address in the email field and click to save.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168785972","position":7,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168785972","name":"Correo electr\u00f3nico del Servicio de Atenci\u00f3n al Cliente","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pogo Energy\u2019s customer service email address is <a href=\"mailto:support@dev-mkg.pogoenergy.com\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.\u00a0 We\u2019ll reply to your request within 1-2 business days.\u00a0Tip: In your email, please include your PIN number (found in your Account). Sometimes, our responses end up in your Spam folder, so please check your spam folder if you do not see a response.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168836394","position":8,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677168836394","name":"Actualizar tel\u00e9fono","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To update your phone number, click on <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then select Contact Information from the navigation menu. Enter your new phone number in the mobile phone field and click to save.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169037431","position":9,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169037431","name":"Tel\u00e9fono de Atenci\u00f3n al Cliente","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Pogo Energy\u2019s customer service phone number is <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a>.\u00a0 For faster service, you can chat with a live agent online. Open a <a href=\"#chat-bot\">chat<\/a>, type your name (press enter), then type <strong>AGENT<\/strong>. You can also email us at <a href=\"mailto:support@dev-mkg.pogoenergy.com\"><strong>support@dev-mkg.pogoenergy.com<\/strong><\/a>.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","position":10,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","name":"Obtener c\u00f3digo de barras","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"For a link to a barcode:<br\/>\u00b7  Open the online chat by clicking the conversation icon in the bottom right corner of this page. Type your name and press enter, then type <strong>BARCODE<\/strong>.\u00a0<br\/>\u00b7  Text the word <strong>BARCODE<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in, then click Recharge Now, and then tap the Learn More button.<br\/>\u00b7\u00a0 Call 888.794.6669 and select option 3, and then option 2 to request a text message with a link to your barcode.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169286503","position":11,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169286503","name":"Ubicaciones de efectivo","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To find a cash location near your home, visit\u00a0<a href=\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\" target=\"_blank\"><strong>Pogo Cash Locations<\/strong><\/a>\u00a0and enter your address or ZIP code, or view the map to find a cash payment location near you.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169320489","position":12,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169320489","name":"Recarga en efectivo","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u00b7 Cash payment locations require either a barcode or your Pogo Energy account number.<br\/>\u00b7  Search <a href=\"https:\/\/dev-mkg.pogoenergy.com\/payment-locations\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Pogo Cash Location<\/strong><\/a> to find a cash payment location near you.<br\/>\u00b7  Text <strong>BARCODE<\/strong> to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.<br\/>\u00b7  Open an online chat with us in the bottom right corner of this page, enter your name and press Enter, then type<strong> BARCODE<\/strong> to receive a link to the barcode associated with your Pogo account.<br\/>\u00b7  Click <strong><a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\">My Account<\/a> <\/strong>to log in, then select Recharge Now, then click Learn More.<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in and view your account number on the dashboard.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169500996","position":13,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169500996","name":"Recarga de tel\u00e9fono","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Para recargar su cuenta por tel\u00e9fono, llame al <a href=\"tel:8887646669\">\n  <strong>888.764.6669<\/strong>\n<\/a> y seleccione la opci\u00f3n 3.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169459057","position":14,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169459057","name":"Recarga en l\u00ednea","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To recharge your account online:<br\/>\u00b7  Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> and log in, then select Recharge Now.<br\/>\u00b7  Use Express Pay to <strong><a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/recharge\" target=\"_blank\" rel=\"noreferrer noopener\">recharge<\/a> <\/strong>your account. First, enter the mobile phone number or email associated with your Pogo Energy account, then click <strong>Next<\/strong> to enter your credit card information.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","position":15,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1664490276324","name":"Equilibrio DPP","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To know your current DPP balance:<br\/>\u00b7  Open the online chat in the bottom right corner, type your name (press enter), and type <strong>BAL<\/strong>.<br\/>\u00b7\u00a0\u00a0Text <strong>BAL<\/strong> to 24197 from the phone number associated with your account.<br\/>\u00b7\u00a0\u00a0Click <a href=\"https:\/\/my.dev-mkg.pogoenergy.com\/sign-in\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>My Account<\/strong><\/a> to log in and select DPP History to see your recent DPP activity.<br\/>\u00b7\u00a0 Call <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a>, then select option 2.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169951657","position":16,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677169951657","name":"Consigue un DPP","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"\u00b7 Abra el chat en l\u00ednea en la esquina inferior derecha, escriba su nombre (pulse Intro) y escriba <strong>DPP<\/strong>.<br>\u00b7 Env\u00ede un mensaje de texto con <strong>DPP<\/strong> al 24197 desde el n\u00famero de tel\u00e9fono asociado con su cuenta.<br>\u00b7 Llame al <a href=\"tel:8887646669\"><strong>888.764.6669<\/strong><\/a> opci\u00f3n 4, luego seleccione la opci\u00f3n 1.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170001686","position":17,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170001686","name":"Liquidar un DPP o amortizar un DPP","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Para cambiar el porcentaje de su recarga que se aplica al saldo de su DPP, llame al <a href=\"tel:8887646669\">888.764.6669<\/a> y seleccione la opci\u00f3n <strong>4<\/strong>, luego la opci\u00f3n <strong>2<\/strong>. El porcentaje debe introducirse como un n\u00famero entero y debe estar entre el 20% y el 100%. <br><strong>NOTA:<\/strong> Cualquier cambio realizado en el porcentaje se mantendr\u00e1 para todas las recargas futuras o hasta que se vuelva a cambiar el porcentaje.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170045521","position":18,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170045521","name":"Eliminar una retenci\u00f3n de interruptor","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Para actualizar el porcentaje de su pago que se aplica al saldo de su Plan de Pago Diferido (DPP) al 100%, llame al <a href=\"\" target=\"_blank\"><strong>888.764.6669,<\/strong><\/a> seleccione la opci\u00f3n 4, luego la opci\u00f3n 2. Una vez que se realice un pago que sea mayor o igual que el saldo actual del DPP en su cuenta, el 100% del pago se aplicar\u00e1 al saldo del DPP. En cuanto el saldo del DPP est\u00e9 pagado en su totalidad, enviaremos autom\u00e1ticamente una solicitud a la TDU para que elimine la retenci\u00f3n de cambio de tu direcci\u00f3n, lo que suele tardar entre 2 y 5 horas. Gracias por tu paciencia mientras la TDU elimina la retenci\u00f3n del interruptor.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170085454","position":19,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170085454","name":"\u00bfPor qu\u00e9 hay un Interruptor Retenido?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Cuando estableces un Plan de pago diferido (PPD) con nosotros, se a\u00f1ade una retenci\u00f3n de cambio a las ubicaciones de servicio activas en tu cuenta de Pogo Energy.","inLanguage":"es"},"inLanguage":"es"},{"@type":"Question","@id":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170143302","position":20,"url":"https:\/\/dev-mkg.pogoenergy.com\/es\/soporte\/help\/#faq-question-1677170143302","name":"\u00bfQu\u00e9 es una Retenci\u00f3n por Cambio?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Una retenci\u00f3n de cambio significa que no se te permite cambiar a otro proveedor de servicios de electricidad hasta que tu plan de pago diferido (DPP) haya sido reembolsado a Pogo Energy en su totalidad.  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