Energy Assistance
Get Help Paying Your Utility Bill
Texas Utility Help Program
The program provides eligible households with financial payments made directly to Pogo Energy on your behalf. This program is funded by the federal Low Income Home Energy Assistance Program (LIHEAP) and federal Low Income Household Water Assistance Program (LIHWAP). Eligibility criteria and program applications are available on the Texas Utility Help Program website.
Local Agencies
Local assistance agencies are available to help you in partnership with the Comprehensive Energy Assistance Program (CEAP), a federal program designed to aid eligible low-income customers with their electricity bills in Texas.
Here are three ways to check and see if you are eligible for energy assistance from a local agency:
1. Find the local assistance agency in your county from the list below.
2. Call 2-1-1 on your mobile phone, and ask to connect to an Energy Assistance Agency in your community.
3. Call 877-541-7905 (8am – 5pm, M-F) to connect to the CEAP service provider in your county.
Free Services to Help Keep Your Lights On
Do you need a little help recharging your Pogo account? Visit 211Texas.org for utility and other types of assistance or dial 2-1-1 (or 877-541-7905). Want to know the best part? This is a FREE service available to Texas residents 24/7. The only focus of this assistance program is connecting Texans with local resources to help keep the lights on. They do this by charging up your Pogo account. Or, see the list below for agencies in your county that may be able to help you directly as a Pogo customer.
Deferred Payment Plan (DPP)
We’re committed to helping you out. We pre-approve all our customers for a Deferred Payment Plan without any fees, credit checks and without the fear of accumulating interest on the balance. This way, if your account balance ever goes negative and you need a little help paying that balance, we have you covered.
Deferred Account Balance (DAB)
Pogo Energy has agreements with these agencies to provide assistance to
Pogo customers
Agencies with an asterisk (*) are those who are committed to helping Pogo customers with aid in their time of need
| Agency Name | Phone | Counties Served |
|---|---|---|
| *Arlington Charities | 8172751511 | Tarrant |
| *Aspermont Small Business Development Center, Inc | 9409893538 | Haskell, Jones, Kent, Knox, Stonewall, Throckmorton |
| *Baker Ripley (FKA Neighborhood Centers, Inc.) | 7136679400 | Harris |
| Bexar County Department of Community Resources | 2103353707 | Bexar |
| *Big Bend Community Action Committee, Inc | 4327294908 | Brewster, Culberson, Hudspeth, Jeff Davis, Presidio |
| *Brazos Valley Community Action Agency, Inc. | 9798461100 | Brazos, Burleson, Grimes, Leon, Madison, Montgomery, Robertson, Walker, Waller, Washington |
| *Catholic Charities Dallas | 2145206590 | Collin, Dallas |
| *Central Texas Opportunities, Inc. | 3256254167 | Brown, Callahen, Coleman, Comanche, Eastland, McCulloch, Runnels |
| *Christian Community Action | 9722211224 | Collin, Dallas, Denton, Tarrant, Wise Argyle, Carrolton, Coppell, Frisco, Lake Dallas, Lewisville, Little Elm, Northwest School Districts |
| *City of Ft Worth | 8173927540 | Tarrant |
| *City of Ft Worth Community Action Partnership | 8173925700 | Tarrant |
| *City of Ft Worth Neighborhood Services Department | 8173925774 | Tarrant |
| *Combined Community Action, Inc. | 9795402980 | Austin, Bastrop, Colorado, Fayette, Lee |
| *Community Assistance Center of Montgomery County | 9385391096 | Montgomery |
| *Community Action Committee of Victoria, TX | 3615782989 | Aransas, Calhoun, DeWitt, Goliad, Gonzales, Jackson, Lavaca, Refugio, Victoria |
| *Community Action Corporation of South Texas | 3616640145 | Bee, Brooks, Cameron, Duval, Jim Wells, Kenedy, Kleberg, San Patricio, Willacy |
| *Community Action Inc. of Central Texas | 5123921161 | Blanco, Caldwell, Hays |
| *Community Council of South Central Texas, Inc. | 8303034376 | Atascosa, Bandera, Comal, Edwards, Frio, Gillespie, Guadalupe, Karnes, Kendall, Kerr, Kinney, Live Oak, McMullen, Medina, Real, Uvalde, Val Verde, Wilson, Zavala, Demitt, La Salle, Maverick |
| *Community (Crisis) Assistance Agency | 9365399211 | Montgomery |
| *Community Enrichment Center | 8172811164 | |
| Community Services Agency of South Texas | 8308765219 | Dimmit, LaSalle, Maverick |
| *Community Services of Northeast Texas, Inc. | 9037565596 | Bowie, Camp, Cass, Delta, Franklin, Hopkins, Larmar, Marion, Morris, Rains, Red River, Titus |
| *Concho Valley Community Action Agency | 3256532411 | Coke, Concho, Crockett, Irion, Kimble, Menard, Reagan, Schleicher, Sterling, Sutton, Tom Green |
| *Cornerstone Community Action Agency | 3256254167 | Brown, Callahen, Coleman, Comanche, Eastland, McCulloch, Runnels |
| *Dallas County Department of Health and Human Services | 2148191848 | Dallas |
| *Easter Seals of Greater Houston | 7138389050 | |
| *Economic Action Committee of The Gulf Coast | 9792456901 | Matagorda |
| *Economic Opportunities Advancement Corporation (EOAC) | 2547530331 | Bosque, Ellis, Falls, Freestone, Hill, Limestone, McLennan, Navarro |
| *El Paso Community Action Program, Project BRAVO, Inc. | 9155624100 | El Paso |
| *Galveston County Community Action Council, Inc. | 4097657878 | Brazoria, Fort Bend, Galveston, Wharton |
| *Grace Place | 2549654022 | |
| *Greater East Texas Community Action Program (GETCAP) | 9365642491 | Anderson, Angelina, Chambers, Cherokee, Gregg, Hardin, Henderson, Houston, Jefferson, Kaufman, Liberty, Nacogdoches, Orange, Polk, Rusk, San Jacinto, Smith, Trinity, Van Zandt, Wood |
| *Hidalgo County Community Services Agency | 9563836240 | Hidalgo |
| *Hill Country Community Action Association, Inc. | 3253725167 | Bell, Coryell, Hamilton, Lampasas, Llano, Mason, Milam, Mills, San Saba |
| *Housing Authority of the City of Commerce, TX | 9038862946 | |
| *Interfaith Family Services | 2148277220 | Dallas, Collin, Tarrant |
| *Kleberg County Human Services | 3615958572 | Kenedy, Kleberg |
| *Lubbock Community Development Department | 8067752309 | Lubbock |
| *Lutheran Social Services-Neighborhood House | 8065891907 | |
| *Metavante Corporation | 8773465272 | |
| *National Development Council | 8336960804 | Collin County, City of Allen – Collin County Emergency Rental Assistance Program |
| *Nueces County Community Action Agency | 3618837201 | Nueces |
| *Panhandle Community Services | 8063722531 | Armstrong, Brisco, Carson, Castro, Childress, Collingsworth, Dallam, Deaf Smith, Donley, Gray, Hall, Hansford, Hartley, Hemphill, Hutchinson, Lipscomb, Moore, Ochiltree, Oldham, Parmer, Potter, Randall, Roberts, Sherman, Swisher, Wheeler |
| *PATH | 9035977284 | Smith |
| *Pecos County Community Action Agency | 4323367528 | Crane, Pecos, Terrell |
| *Rolling Plains Management Corporation | 9406841571 | Archer, Baylor, Clay, Cottle, Foard, Hardeman, Jack, Montague, Shackelford, Stephens, Taylor, Wichita, Wilbarger, Young |
| *Society of St. Vincent de Paul | 2812597300 | |
| *South Plains Community Action Association, Inc. | 8068646104 | Bailey, Cochran, Crosby, Dickens, Floyd, Garza, Hale, Hockley, King, Lamb, Lynn, Motley, Terry, Yoakum |
| South Texas Development Council | 9567223995 | Jim Hogg, Starr, Zapata |
| *Tarrant County Human Services | 8175315620 | Tarrant |
| *Texas Neighborhood Services | 8175985700 | Erath, Hood, Johnson, Palo Pinto, Parker, Somervell, Wise |
| *Texas Rent Relief | 8339897368 | ALL Counties in Texas |
| *Texoma Council of Governments | 9038133541 | Collin, Cooke, Denton, Fannin, Grayson, Hunt, Rockwall |
| *Travis County Health & Human Services and Veterans Services | 5128544100 | Travis |
| Tri-County Community Action, Inc | 9365986315 | Harrison, Jasper, Newton, Panola, Sabine, San Augustine, Shelby, Tyler, Upshur |
| *Webb County Community Action Agency | 9565234182 | Webb |
| *West Texas Opportunities, Inc. | 8068728354 | Andrews, Borden, Dawson, Ector, Loving, Reeves, Ward, Winkler, Fisher, Gains, Glasscock, Howard, Martin, Midland, Mitchell, Nolan, Scurry, Upton Ward |
| Abilene Hope Haven | 3256774673 | |
| Anson Church of Christ | 3258233421 | |
| Area Agency on Aging of the Middle Rio Grande | 8308763533 | |
| Asbury United Methodist Church-Denton | 9403876487 | |
| Baker Ripley (United Way Agency) | 7139561888 | |
| Cameron and Willacy Counties Community Projects, Inc. | 9565446411 | Cameron, Willacy |
| Can Help | 9038859797 | |
| Central Church of Christ | 3614896552 | |
| Choctaw Nation of Oklahoma | 5809248280 | |
| Church of St Bernadette | 2814867664 | |
| Church of the Heavenly Rest | 3256772091 | |
| Coastal Bend Council of Government, AAA | 3618833935 | |
| Community Learning Center, Inc | 8175699008 | |
| County of Hidalgo Community Service Agency | 9563836250 | |
| DFPS | 8322604790 | |
| FBC Lorena | 2548574540 | |
| First Baptist Church of Gunn Barrel City | 9038808551 | |
| First Baptist Church of Camp Wood TX | 8305975150 | |
| First United Methodist Church The Colony | 9726251281 | |
| First Woodway First Baptist Church | 2547729696 | |
| Grace Outreach Center | 9729851112 | |
| Gulf Coast Community Services Asso | 7133934700 | |
| HAAM | 2814463663 | |
| Harris County Community Services Department | 7136967900 | Harris |
| Helping Hands | 2549397355 | |
| Henderson County Help Center | 9036754357 | |
| Hillcrest Baptist Church | 4322671630 | |
| Hitchcock Family Welfare | 4099865632 | |
| Hopkins County Community Chest | 9038853452 | |
| Houston Area Women’s Center | 7135286798 | |
| Houston County SHARE | 9365445600 | |
| Immaculate Conception Church | 9798853868 | |
| Ingleside United Methodist Church | 3617762820 | |
| Irving Cares | 9727219181 | City of Irving |
| Katy Christian Ministries | 2813919623 | |
| Lake Pointe Church | 4696982270 | |
| Memorial Assistance Ministries | 7134684516 | |
| Memorial Drive United Methodist Church | 7134688356 | |
| Mission Arlington/Mission Metroplex | 8172776620 | |
| Metrocrest Social Services | 9724462100 | Denton County: Carrollton, Addison, Farmers Branch, Coppell and Dallas zip (75287) |
| Montrose Center | 7138008017 | |
| Neighborhood Centers | 7135586371 | |
| Network – We Impact Lives | 9722348880 | |
| New Friends New Life | 2146051787 | |
| New Hope Missionary Baptist Church | 9792451185 | |
| Oak Lawn United Methodist Church | 2145215197 | |
| Panhandle Community Services | 8063722531 | Briscoe, Childress, Collingsworth, Donley, Hall, Wheeler |
| Permian Basin Mission Center | 4323370554 | |
| Pleasant Ridge Church of Christ | 8174788245 | |
| Prince of Peace Catholic Community | 2814692686 | |
| ResourceCare | 3257622447 | |
| Sacred Heart Catholic Church | 9563833253 | |
| Saint Michael The Archangel Catholic Church | 9792973041 | |
| Salvation Army | 9725426694 | |
| Search Homeless | 7132763016 | |
| SHARE Wharton County Interfaith Coalition Inc. | 9792822021 | |
| Southeast Area Ministries | 8779972946 | |
| St Bernadette Catholic Church | 2812863646 | |
| St Vincent de Paul Society | 7134854896 | |
| St. Bernadette Catholic Church | 2144860664 | |
| Texas Department of Family and Customer Services | 8177395238 | |
| The Hopkins County Community Chest of Sulphur Springs | 9038853452 | |
| Salvation Army | 2546291022 | |
| Tomball Bible Church | 2813511876 | |
| Tomball United Methodist Church | 2813511249 | |
| United Way of Angelina County | 9366323203 | |
| VA Texas Valley Coastal Bend | 9566187100 | |
| W.A.R.M. Salvation Army Wise County | 9406264676 | |
| Waller Assistance & Restoration Ministries | 9363723025 | |
| Westbury Church of Christ | 7137297880 | |
| White Rock Center of Hope | 2143248996 | |
| World Harvest Ministries | 4696430854 | |
| Wylie Community Christian Care Center | 9724424341 | |
| Love Network of Baytown | 2814225683 | Harris, Chambers |