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To change your PIN, first click on My Account and log in, then from the navigation menu select Account Information. Change the PIN in the PIN field and tap Submit. You’ll know the change is complete when you see the “Updated Successfully” message at the top of the page.

To locate your PIN, click on My Account, then log in, from the navigation menu select Account Information. The PIN is located at the bottom of the page above the Submit button.

For proof of service, click My Account to log in, and from the navigation menu select Account Information. Take a screenshot of your service account details, including service address, start date, and service status.

Pogo customers are automatically enrolled in our Pogo Perks program for free.  Each month, you’ll earn 50 Pogo Points that you can redeem for savings on items you already buy. You can also save your Pogo Points. Once you have 300 Pogo Points, spin the Pogo Perks prize wheel to win an account credit or a gift card to places like Amazon, Walmart, or Target.

Visite perks de Pogo e inicie sesión para canjear sus Pogo Points por ahorros en artículos que compra todos los días. Gira la ruleta de premios de Pogo Perks para ganar una tarjeta regalo o crédito en tu cuenta una vez que hayas acumulado 300 Puntos.

To update your email address, click on My Account to log in, then select Contact Information from the navigation menu. Enter your new email address in the email field and click to save.

Pogo Energy’s customer service email address is [email protected].  We’ll reply to your request within 1-2 business days. Tip: In your email, please include your PIN number (found in your Account). Sometimes, our responses end up in your Spam folder, so please check your spam folder if you do not see a response.

To update your phone number, click on My Account to log in, then select Contact Information from the navigation menu. Enter your new phone number in the mobile phone field and click to save.

Pogo Energy’s customer service phone number is 888.764.6669.  For faster service, you can chat with a live agent online. Open a chat, type your name (press enter), then type AGENT. You can also email us at [email protected].

For a link to a barcode:
· Open the online chat by clicking the conversation icon in the bottom right corner of this page. Type your name and press enter, then type BARCODE. 
· Text the word BARCODE to 24197 from the phone number associated with your account.
· Click My Account to log in, then click Recharge Now, and then tap the Learn More button.
·  Call 888.794.6669 and select option 3, and then option 2 to request a text message with a link to your barcode.

To find a cash location near your home, visit Pogo Cash Locations and enter your address or ZIP code, or view the map to find a cash payment location near you.

· Cash payment locations require either a barcode or your Pogo Energy account number.
· Search Pogo Cash Location to find a cash payment location near you.
· Text BARCODE to 24197 to receive a text message with a link to the barcode associated with your Pogo Energy account.
· Open an online chat with us in the bottom right corner of this page, enter your name and press Enter, then type BARCODE to receive a link to the barcode associated with your Pogo account.
· Click My Account to log in, then select Recharge Now, then click Learn More.
· Click My Account to log in and view your account number on the dashboard.

Para recargar su cuenta por teléfono, llame al 888.764.6669 y seleccione la opción 3.

To recharge your account online:
· Click My Account and log in, then select Recharge Now.
· Use Express Pay to recharge your account. First, enter the mobile phone number or email associated with your Pogo Energy account, then click Next to enter your credit card information.

To know your current DPP balance:
· Open the online chat in the bottom right corner, type your name (press enter), and type BAL.
·  Text BAL to 24197 from the phone number associated with your account.
·  Click My Account to log in and select DPP History to see your recent DPP activity.
·  Call 888.764.6669, then select option 2.

· Abra el chat en línea en la esquina inferior derecha, escriba su nombre (pulse Intro) y escriba DPP.
· Envíe un mensaje de texto con DPP al 24197 desde el número de teléfono asociado con su cuenta.
· Llame al 888.764.6669 opción 4, luego seleccione la opción 1.

Para cambiar el porcentaje de su recarga que se aplica al saldo de su DPP, llame al 888.764.6669 y seleccione la opción 4, luego la opción 2. El porcentaje debe introducirse como un número entero y debe estar entre el 20% y el 100%.
NOTA: Cualquier cambio realizado en el porcentaje se mantendrá para todas las recargas futuras o hasta que se vuelva a cambiar el porcentaje.

Para actualizar el porcentaje de su pago que se aplica al saldo de su Plan de Pago Diferido (DPP) al 100%, llame al 888.764.6669, seleccione la opción 4, luego la opción 2. Una vez que se realice un pago que sea mayor o igual que el saldo actual del DPP en su cuenta, el 100% del pago se aplicará al saldo del DPP. En cuanto el saldo del DPP esté pagado en su totalidad, enviaremos automáticamente una solicitud a la TDU para que elimine la retención de cambio de tu dirección, lo que suele tardar entre 2 y 5 horas. Gracias por tu paciencia mientras la TDU elimina la retención del interruptor.

Cuando estableces un Plan de pago diferido (PPD) con nosotros, se añade una retención de cambio a las ubicaciones de servicio activas en tu cuenta de Pogo Energy.

Una retención de cambio significa que no se te permite cambiar a otro proveedor de servicios de electricidad hasta que tu plan de pago diferido (DPP) haya sido reembolsado a Pogo Energy en su totalidad.