• English
    • Español

electric company pogo energy logo
  • Home
  • Meet Pogo
  • How Pogo Works
  • FAQs
  • Customer Support
    • Help
    • Energy Assistance
    • Energy Saving Tips
    • 24×7 Chat
    • Contact Us
  • More
    • RechargeAdd money to your account
    • What’s My Balance?
    • Payment Locations
    • Pogo Perks
    • BlogPogo Energy Blogs about electricity service
    • SearchSearch the Pogo Energy site
    • Español
Log In
Sign Up
  • Home
  • Meet Pogo
  • How Pogo Works
  • FAQs
  • Customer Support
    • Help
    • Energy Assistance
    • Energy Saving Tips
    • 24×7 Chat
    • Contact Us
  • Blog
  • Español
electric company pogo energy logo
  • Sign In
  • Recharge
    • Recharge Online
    • Recharge with Cash
  • What’s My Balance?
  • Payment Locations
  • Pogo Perks
  • Español

Pogo Promise

Our Commitment to You

Our Promise

The Pogo Promise is our commitment to treat you fairly and provide you low-cost electricity. We’re out to treat you right and commit to no tricks, gimmicks or hidden fees. You will never experience a “gotcha” with Pogo and can rest assured that we are here for you. We make this promise to you.

Power-On Guarantee

We commit to keep your power on. Pogo Energy will not turn off your power at night, on weekends or over holidays – and certainly not during extreme weather (hot or cold) as determined by your TDU. As long as your power is on going into the night, weekend, holiday or extreme weather day, we will keep it on for you, even if your account balance goes negative during that time.

Satisfaction Guarantee

We commit to keep you happy. We’re so confident you’ll love Pogo that if you’re ever unhappy with our service at any time, you can switch to another provider, without penalty, and we will refund any unused service balance (net of any print and post fee). Please note that customers on a Deferred Payment Plan (DPP) will need to pay their outstanding balance before switching.

Pre-Approved Payment Plans

We commit to helping you out when you need it. We offer our customers a Deferred Payment Plan (DPP) without any fees, interest or credit checks (up to $10 initially). This way, if your account balance ever goes negative and you need a little help paying that balance, we have you covered.

Contact Us

Home

Meet Pogo

How Pogo Works

Recharge

FAQs

Customer Support

Blog


  • Facebook
  • Instagram
  • Twitter
  • LinkedIn
  • Google

© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228. Legal | Privacy Policy.

  • English
    • Español

© Copyright 2023. All rights reserved. Pogo Energy LLC. PUCT No. 10228.

Legal | Privacy Policy

  • English
    • Español
Open Chat


This site is registered on wpml.org as a development site.