We’ve updated our terms
On January 9, 2024, we’re making some changes to our Terms of Service. (Appendix A – Additional Fees). This document reflects the following change that is effective 14 days from the date of this notice:
Pogo Energy is changing the Autopay Opt-Out Fee. Clean Energy Products (rate plans) require autopay, a $1.50 per day per ESIID fee will be added to your invoice each day that you have opted out of autopay; you may opt out of (or into) autopay anytime per our Terms of Service. Previously, a 4¢ / kWh was added to your invoice each day that you opted out of autopay.
If this change is not acceptable, you should switch to another retail electric provider before the effective date of this change.
PLEASE NOTE: ESTABLISHING SERVICE WITH ANOTHER RETAIL ENERGY PROVIDER MAY TAKE UP TO SEVEN BUSINESS DAYS.
No further action is required by you. By continuing to use our services after January 9, 2024, you agree to the updated Terms of Service.
New Terms of Service
New Electricity Fact Labels (EFLs)
- EFL: Pay In Advance Plan
- EFL: Pay In Advance PH Plan
- EFL: 100% Clean Energy Plan
- EFL: 100% Clean Energy Plan 2
- EFL: 100% Clean Energy Plan 3
- EFL: 100% Clean Energy Plan 4
- EFL: 100% Clean Energy Plan 5
- EFL: 100% Clean Energy Plan 6
- EFL: 100% Clean Energy Plan 7
- EFL: 100% Clean Energy Plan 8
- EFL: 100% Clean Energy Plan 9
- EFL: 100% Clean Energy Plan 10
- EFL: 100% Clean Energy Plan 11
- EFL: 100% Clean Energy Plan 12
- EFL: 100% Clean Energy Plan 13
- EFL: 100% Clean Energy Plan 14
- EFL: 100% Clean Energy Plan 15
Thanks for being a Pogo customer!
Contact Us
Web chat
Text us @ 24197
Email
Call us @ 888.764.6669
Hours of Operation
Chat with Edison, Pogo’s virtual agent, 24/7
Chat with a live human:
Monday – Friday, 8am – 5pm CST
Saturday, 10am – 2pm CST